Banking customers embrace digital channels at different levels, but they all want consistent, seamless omni-channel banking experiences, whether they are retail, small business or corporate. Yet, they also demand personalization and convenience, and most of all, they want to tell their story only once, regardless of the channels they use.

In this webinar, Jason Malo, Digital Banking Strategy Executive at Gartner, shares his insights and discusses the prevailing winds that are driving cross-channel customer journeys in banking, including a look into the crystal ball as to the effects of the global pandemic in customer engagement.  

VeriPark presents how their omni-channel delivery solutions enhance customer experience by serving them digitally on all touch-points while improving sales force performance on digital channels to boost cross-sell and up-sell.


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