Banking leaders are realizing that, in the "New Normal", traditional full-service (branch) locations will need to evolve in response to changing customer expectations and increasing migration to self-service channels. But while banks adapt to a rapidly changing environment, will they be able to preserve their personal connection with customers?

Join Gartner expert Jeff Casey and VeriPark as we explore innovations in branch and self-service technology that are enabling banks to complement digital channels with bankers and create specialized branch types to promote profitable customer interactions. We will discuss how leading banks are seeking out ways to humanize the digital relationship and organize a multichannel ecosystem that delivers a cost-effective multichannel customer experience.  
 
Agenda


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