What is your first name?
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What is your surname?
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Email
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* Of course, we’ll handle your email address with care. We use your email to send you the results and to keep you informed of new developments.
1. On average, how many incidents regarding your Performance Management system do you have each month?
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3 incidents or less.
Between 3 and 7 incidents.
More than 7 incidents.
2. How quickly are incidents regarding your Performance Management system resolved?
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Within 4 hours.
Within 1 working day.
More than 1 working day.
3. How often do you deal with last-minute changes in your Performance Management application during your peak period?
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Never.
Too often, it drives me crazy!
Sometimes.
4. How often do you have to wait longer than 1 minute for your Performance Management application?
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Sometimes.
Never, I wish I had to wait, at least I’d have time for coffee!
Too often, I can't sleep at night due to all the coffee...
5. When do you report the figures for the previous month?
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At the latest on working day +5 the month after.
Between working day +5 and working day +11 the month after.
Later than working day +11 the month after.
6. Loading data is a challenge during every closure!
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Tell me about it!
Mwah.
Not a bit of pain.
7. How much time do you spend validating the figures of the business units?
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Not much, validation is automated and secured in our process.
We often have to return to the business units, because journal entries are missing, or data doesn’t connect to the source system.
Usually the business unites deliver these quite well, but maybe we can do this even smarter?
8. Just like I do with my car, we perform regular technical maintenance on our Performance Management application.
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Yes, our application is MOT-proof.
No, I only wish we did!
Sometimes, but only if the application is broken.
9. When was the last time you tested the backup recovery plan?
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Isn't that part of IT?
Every year.
No idea, what is a backup recovery plan?