We would like to better understand how useful you found our communications, what you would like to hear more of, and how we can make our content more relevant for you.

This short survey will take five minutes to complete, and your input will help shape our future communications.

This survey is designed to gather anonymous views regarding the suitability and frequency of our Bacs notifications. We do not process any Personal Data relating to an individual, please do not include any references to Personal Data in your responses.  
 
 
How relevant do you find the topics covered in our communications?*
 
Very relevant
Somewhat relevant
Neutral
Not very relevant
Not relevant at all
 
 
 
Can you tell us why?*
 
 
 
 
Based on the topics we covered last year, which ones did you find most useful? (select all that apply)*
 
New Direct Debit Indemnity Claim (DDIC) challenge process
Publication of the Bacs processing calendar
Reminders for upcoming non-processing days
Helpful payment processing tips
The previous years Bacs annual processing statistics
A reminder of your ‘Know your customer’ obligations
Updates to the Guide and Rules
None
 
 
 
We send four email newsletters out a year, is this frequency right for you?*
 
Yes, it’s just right
No, I’d like to receive them more often
No, I’d like to receive them less often
 
 
 
How often would you like to receive our email newsletters?*
 
Monthly
Every two month
Every three months
Every six months
 
 
 
How would you rate the overall quality of our communications content?*
 
Excellent
Good
Average
Poor
Very poor
 
 
 
Tell us why you think this and how you think we can improve the overall quality of our communications in the future?*
 
 
 
 
Are there any topics you would like to hear more about?
 
 
 
 
Have you contacted the Bacs Service Desk using 0370 165 0018 or service.desk@bacsservices.co.uk in the past year?*
 
Yes
No
 
 
 
How did you contact the Bacs Service Desk?*
 
Phone
Email
Both
 
 
 
What topic did you contact the Bacs Service Desk regarding (select all that apply)*
 
Logging assistance for the Payment Services Website (PSW)
Logging assistance for www.bacs.co.uk
Rule clarity
Question regarding a communication you received
Submission confirmation
CASS compliance query
Other
 
 
 
Please specify what topic you contacted the Bacs Service Desk regarding*
 
 
 
 
How would you rate the Bacs Service Desk agent’s knowledge that assisted you?*
 
Excellent
Good
Average
Poor
Very poor
 
 
 
How satisfied were you with the overall service you received from the Bacs Service Desk?*
 
Excellent
Good
Average
Poor
Very poor
 
 
 
Do you have any additional feedback or suggestions for us?